Recent Water Damage Posts

Important Facts To Know About Sewage Cleanup

10/6/2021 (Permalink)

Basement floor wet. Protect yourself to clean sewage in your West Valley City, UT, building.

When you have raw sewage infiltrate your West Valley City, UT, commercial building, you can't treat it like an ordinary flood. Various situations can cause a sewage problem, such as a flooded toilet, clogged lines, or damage from tree roots. Whatever the cause, from start to finish, there are precautions that you need to take during the sewage cleanup to protect everyone involved as well as the building and contents.

How To Safely Clean After a Sewer Backup

1. Prioritize Safety

Block off the area so no one can enter, aside from people cleaning the room. Children, people with medical issues, and pets should stay out. Also, before anyone goes into the area, make sure that there are no electronics or appliances in the standing water, as an electric current could be flowing through the water. This issue can also occur when electrical outlets are exposed to the water. Turn off the building's power before stepping into the area.

2. Wear Personal Protective Equipment

Before going into the affected area, wear PPE to protect yourself from the contaminants. Safety goggles, a face mask, rubber gloves, and boots are musts. Water-resistant coveralls are also recommended.

3. Create a Barrier

Close off the contaminated area from the rest of the building. Blocking off the room can reduce the chance of cross-contamination of debris and airborne particles, and it works as a barrier to keep everyone out.

4. Extract Standing Water

Once you've identified the problem and stopped it, it's essential to remove all of the standing water. The safest and most efficient way of doing this is by using a wet/dry vacuum.

5. Remove Contaminated Materials

Remove all contaminated materials that can be removed from the area. During sewage cleanup, you must bag anything that isn't salvageable for the trash and dispose of it immediately. Items that can be adequately cleaned and sanitized should be sealed in bags and placed outside to handle later.

6. Remove Debris

After the area is clear of obstacles, it's time to clear the area of as much contaminated material as possible. You will probably have debris and could even have sludge. This material should be removed with a shovel, placed in heavy-duty plastic trash bags, and then immediately disposed of. If the flooring is soaked, you'll need to remove it, particularly if it's carpet. Wet areas of drywall will also need to be removed and thrown away.

7. Clean and Disinfect Everything

Clean and disinfect every affected surface. This washing is imperative to avoid serious issues, such as cross-contamination and mold growth. To ensure the job is performed safely and correctly, it's best to hire water damage, remediation professionals.

8. Dry Everything

Dry everything as quickly as possible to prevent mold growth. Mold can begin growing in as little as 24 hours, so it's critical to dry the area and contents thoroughly. You can use fans, dehumidifiers, and heat.

When you've had a sewer backup, taking specific steps in the raw sewage cleanup process is vital. By being thorough with this job, you'll protect not only your employees but also your building and its contents.

Pipe Burst? Don't Panic! Plan Your Response

9/15/2021 (Permalink)

Pipe burst. A pipe burst is the cause of water damage and leads to other severe damages.

When dealing with a pipe burst, it's crucial that you take immediate action to prevent lasting water damage. Each minute that you delay increases the risk of extensive and costly damage, as well as disruption to your daily life.

Your Response to a Pipe Burst Situation

Prevent Bursting Pipes

Of course, prevention is the best course of action. When you know how to avoid the most common causes of the situation, you can significantly reduce the probability of flooding. Watch out for the following signs of trouble, especially along with your West Valley City, UT, home's main water line:

  • Aging pipes may become cracked and weakened over time. Depending on the materials used to build the home, pipes may last between 20 and 50 years. Even if the rest of your home appears to be in good condition, if it was built in the 1970s or earlier, the pipes need to be replaced.
  • Clogs from food, waste, and dirt create pressure along the pipeline.
  • Corrosion can be recognized through visual inspections, a change of water pressure, or changes in the smell and color of the water coming through the pipes.
  • Freezing temperatures affect pipes that run along exterior walls. As the water inside freezes or the metal pipes reach the freezing point, clogs or hot water can cause a burst.

Recognize a Water Leak

Sometimes, there's a clear gush of water that you can't miss, but at other times a cracked pipe happens out of sight. When this is the case, it's important to recognize signs of trouble at a hidden spot along the waterline. These include an unexplained increase in your water bill, increased sounds of water such as drips or running water behind the walls, puddles in the home, or signs of moisture on the ceilings or walls.

Turn Off the Water

As soon as you recognize a leak or pipe burst, shut off the water. If you aren't sure where the water is coming from, turn off the main valve. This may be in the basement, under the kitchen sink, or somewhere along the exterior of the home.

Disconnect the Electricity

Water and electricity are a dangerous combination. Shut off power to your home before coming into contact with any leaking water or moisture.

Drain the Pipes

With the water and power turned off, open the cold-water faucets throughout your home, flush the toilets, and open the hot-water lines to drain the pipes.

Repair the Broken Pipe

It may be possible for you to complete the necessary repair to a cracked pipe, but in some situations, a professional response may be required. The same is true when it comes to cleaning up and repairing areas damaged because of the water. Professional property cleaners do more than address visible damage; they also assess for hidden areas of moisture, the possibility of mold, and other vulnerable points along the water pipes.

Your first response to water gushing from a pipe may be a moment of panic, but when you have a plan in place, you're prepared to minimize the chaos. Protecting your West Valley City, UT, home from water damage begins long before you face the risk of a pipe burst.

5 Steps for Water Mitigation After a Building Pipe Burst

8/10/2021 (Permalink)

Broken pipe. A broken pipe can be a dangerous situation. By knowing what to do, you can handle this problem without complications.

When you notice that a pipe has broken or a supply line leaking at your West Valley City, UT, commercial building, it can bring on a sense of panic. Water could still be pouring in, but all you can think about is how to properly perform the pipe burst cleanup procedure.

These basic steps must be taken to keep damage to a minimum.

1. Shut Off Electricity

First and foremost, in this situation, you must ensure that everyone remains safe. Turn off the electricity to the part of the building affected by the water, or to the entire building. If there are electronics, appliances, or outlets in the area, an electrical current could be in the water, so don't let anyone walk through it or touch anything until the electricity is shut off. If you can't navigate to the breaker box safely, call a professional electrician or the power company to shut it off before the water cleanup begins.

2. Remove Soaked Materials

Next, you must get all of the water-soaked material out of the building. Wet items will only contribute to the excess humidity that needs to be eliminated. Soaked carpets and drywall will have to be removed and won't be salvageable. Some porous items such as wooden or upholstered furniture may be salvageable if they can be completely dried soon enough.

3. Extract Standing Water

All standing water must be extracted as soon as possible. Every minute counts when it comes to water damage; standing water can wreak havoc indoors. A wet/dry is ideal for safely, quickly, and efficiently eliminating the water. It's a great tool to have on hand for water emergencies like a pipe burst cleanup. However, if you don't have one, many home improvement stores rent them. Mops and towels will also do the job.

4. Dry Everything

Everything in the affected area must be thoroughly dried as swiftly as possible. Besides structural damage, excess moisture can contribute to mold growth. Mold can begin growing within 24 hours of water exposure, and it can get out of control fast. Not only can standing water cause damage but humidity can also. If the humidity outside is lower than the indoor level, open windows and doors to let the fresh air blow through. You can also use fans, heaters, and dehumidifiers. Dehumidifiers can also be rented at home improvement and hardware stores. You must pay close attention to the unit to empty the collected water when necessary. If you feel you cannot dry the area properly, water damage restoration professionals have the expertise and industrial-grade equipment for these situations.

5. Inspect for Damage

Finally, once the job is complete, it's essential to inspect for damage to be repaired as soon as possible. Ideally, you can have professionals inspect the area because they know where to find damage and how to best resolve the problem. They'll check for structural water damage and mold growth and determine any repairs or cleanup procedures that must be performed.

In a water disaster, such as a supply line leaking, it's advantageous to know what to do before the situation arises. A pipe burst cleanup will never be pleasant, but it can go more smoothly having a plan in place.

6 Helpful Hints About Filing a Water Damage Insurance Claim

8/3/2021 (Permalink)

Repairing home after being damaged by water. Water damage in a residential home in West Valley City, UT.

Insurance claims for water damage are on the rise. In fact, water damage claims are purportedly the second most reported petitions in West Valley City, UT. However, questions often arise when homeowners try to decipher the legal jargon of insurance policy, and many frequently become frustrated over exemptions and exclusions. Here are six hints to help you decode the steps you to take when making a water damage insurance claim.

6 Steps to Make a Water Damage Claim. 

1. Take pictures of the damaged area immediately after finding the water. Also, continue taking pictures during all stages of cleanup and restoration. If the damage is due to a pipe burst, take pictures of the pipe as well. Offer a copy of all photos to the insurance adjuster.

2. Contact your insurance agent regarding the loss. Ask the agent questions about your coverage, the time limit to file a claim, and deductibles. Request information on repairs, restoration, and how long a claim takes to process.

3. Establish your claim by filling out the claim forms as soon as you receive the papers. Return the completed documents to the insurance company right after you finish the paperwork.

4. Keep a list of damaged and lost items. Include all steps taken to clean or discard major items, if possible. Also, take pictures and keep the photos with the records to substantiate the loss. If receipts are available for destroyed or damaged items, provide copies with your insurance claim.

5. Request receipts and a detailed list of all work done by your water repair and restoration company. Also, ask the team to include a list of all supplies used to clean and sanitize the area.

6. If your family needs to relocate during cleanup and restoration, keep receipts. Extensive records required may include living expenses, replacement clothing, and meal expenditures.

Once your insurance claim has been settled, and the insurance company accepts your submission, payment is typically sent to cover the terms of the settlement. If the claim is refused, you have the right to contest the refusal and the right to hire an attorney.

How the Claims Inventory System Helps Insurance Agents

6/28/2021 (Permalink)

 SERVPRO Inventory System. Inventory System simplifies the work done by agents.

Filing an insurance claim after flooding or a fire at your home in West Valley City, Utah, is one of the first tasks you'll complete to recover. At this point and throughout the process, it's important to work closely with your insurance agent. This professional may recommend the services of a preferred restoration provider, such as SERVPRO, in addition to working through the paperwork necessary to complete your claim.

What the Inventory System Provides

There are several reasons why insurance providers choose to work with preferred providers. SERVPRO, for instance, has a claims inventory system that simplifies the work done by the agent. The inventory system includes several components:

1. Database of Documentation

Every insurance claim requires a lot of paperwork and many details. A central database offering documentation pertinent to specific cases and with information from around the country makes it easier for agents to access and store photographs, written records, digital information, and anything else required to complete your claim.

2. Access From Any Location

You and your insurance agent may not be in the same place very often. When you add in the property damage cleanup and restoration technicians, as well as any other emergency response professionals, staying in touch and sharing information becomes complicated. The digital claims inventory system provides a central point of contact where information can be shared almost instantly. This speeds up the process of filing your claim and receiving the necessary funds.

3. Information for Tracking Claim Progress

It's important that your agent knows how repairs and your claim are progressing. This allows corrections and answers to questions to be handled quickly and accurately. Regular progress reports can also help you feel more comfortable about the work being done in your home. With convenient access to this information, you and your agent can be aware of the severity of damage and the need for further work.

This digital inventory system is helpful in completing your insurance claim quickly and accurately. The benefits provided through the system make it popular with agents from many insurance providers.

Help! My Toilet Overflows When I Take a Shower!

4/15/2021 (Permalink)

Image of a person drying water from the shower floor. Clear a clogged pipe as soon as possible.

Is your toilet gurgling or overflowing when you take a shower? If so, there's probably a blockage somewhere between the main sewer line and the toilet. This obstruction will cause the shower water to back up. Home bathrooms are often designed so that the water from the shower travels to the toilet drain first. This can result in a toilet overflow. After performing sewage cleaning once, you're going to want the issue resolved as soon as possible. There are several ways to try to deal with the clog yourself if you don't want to hire professionals right away.

Ways to Deal With a Clog 


Plunge the Toilet

A toilet plunger can often dislodge an obstruction in the line. Any plunger is better than none, but the best is one with an extra rubber flange built-in. This will create a tighter seal when plunging. If you see any materials coming up from the bottom of the bowl, this could indicate that a clog is breaking up. This could be messy if there's a significant blockage that breaks free and causes another toilet overflow. The assistance of sewage cleaning experts can ensure proper cleanup and sanitization.

Snake the Toilet

A plumber's snake or auger is a long cable with a corkscrew end. There are a few different varieties, but they all work by feeding the wire through the drain line and turning the corkscrew to dislodge blockages. Try to feel for obstructions as you're feeding it down the line.

Clear the Drain Cleanout

Your West Valley City, UT, home should have a drain cleanout plug where your drain line ends (e.g., crawlspace, basement or outside). Look for a large screw-on cap (i.e., the plug) in one of these areas. Remove the plug and feed the snake down the drain to remove any obstructions. A blockage may be further down the line, in which case you'll probably need to hire a professional plumber.

You must clear a clogged pipe in your bathroom line as soon as possible. You can probably avoid further problems, including a disgusting sewage cleaning job.

How Drain Cleaners Might Cause More Harm Than Good

3/29/2021 (Permalink)

Image of clogged pipe Drain cleaners can damage your pipes.

Nothing is more annoying than a clogged drain when you are in a rush. It might be tempting to pour a cleaning agent into it and hope for the best, but this can cause more harm than good. Some homeowners find themselves with more plumbing problems than they planned on when using store-bought products to clear a clog.

Drain Cleaners Cause Damage

Unfortunately, sometimes your typical clog remover is one of the worst things you can put down a drain. You do not want to use drain cleaner on:

  • Older pipes
  • Weak pipes
  • Metal pipes
  • Pipes that are completely blocked


It can even cause harm when your pipes are new. Most of these cleaners contain caustic chemicals, and if you use them incorrectly, they can cause a leak. This causes water damage, and you will find yourself calling a sewage cleaning company in West Valley City, UT, to fix the problem.
A good rule of thumb is always to read the directions on any drain opener very carefully. The instructions will tell you exactly how to use it on a clogged drain. The majority of cleaners specifically say not to use it when your pipes are completely blocked. Pouring a cleanser down a completely blocked pipe can cause the cleaner to weaken your pipes.

Calling the Professionals

Sometimes it is necessary to call a professional to take care of the problem. A drain clog can be an indicator of a much larger problem. This is particularly true if the problem is in your toilet. Multiple bends could be clogged, and there is a good chance that what you are dealing with is raw sewage. This can be dangerous if you are not wearing the proper protective gear.

Drain cleaners are not always the best solution for dealing with a clog. They can damage your pipes, cause sewage leaks and generally make things worse. A clogged drain doesn't have to be a big deal, but you do need to be careful about what you use to fix it.

3 Common Causes of Water Damage in Your Home

11/25/2020 (Permalink)

Image of hail hittng on the roof of a home Hail damage can be a leading cause of water damage in West Valley City, UT.

When Mother Nature has a bad day in West Valley City, Utah, sometimes you do too. Many different natural disasters can lead to flooding inside of your home. Unfortunately, even on a sunny day you can experience a pipe burst or water line break that causes the same result.

3 Leading Causes of Water Damage 

  1. Natural Disasters

Torrential downpours are not the only event in nature that can cause flooding in your house. Hurricanes, snowstorms, ice or hailstorms can be sources of water damage, and even fires can be a potential threat due to firefighting efforts. In any of these emergency situations, consider your safety first. After you and your family are out of danger, contact a storm damage and water restoration company that specializes in emergency services. From tarping a roof to prevent further damage to removing the excess flood waters, professionals can walk you through the steps needed to return your home to preloss condition.

  1. Broken Pipe or Line Break

When a pipe burst or water line break occurs, your house can become flooded with clean, uncontaminated water. In this situation, take action immediately to reduce the risk of secondary water damage. A water restoration specialist can inspect the damage and remove the standing water, and they can also dry, dehumidify and restore your home and its contents.

  1. Sewage Backup

A sewer backup is an emergency situation due to the level of contamination in sewage. Immediately leave your home and do not touch the contaminated water. Specialists typically arrive within a few hours with the appropriate equipment to safely remove the water and debris. Your home and possessions will be dried, sanitized and restored.

Whether the cause is from nature or a man-made source, flooding at your home in West Valley City, Utah, should be addressed promptly. When a rainstorm or pipe burst ruins your day, take action by calling in professional water restoration experts. Also, check with your homeowners insurance agent to see if water damage is covered under your policy.

How To Make a Water Damage Claim

11/24/2020 (Permalink)

Image of a bursting white pipe Bursting pipes can lead to water damage.

Water damage is the second-most frequent insurance claim that homeowners make, following right behind hail and wind damage. If your West Valley City, UT, home finds itself under attack from bursting pipes or other unwanted water, here’s how to make an insurance claim.

5 Steps to Make a Water Damage Claim

1. Take Photos

Before you do anything, take photos and videos of all damages just as they are. Do this before you clean anything, move anything or enlist the help of a certified water mitigation company. Documenting the evidence is important to the success of your claim. That “Fix Broken Pipe” sticky note on your desk can wait.

2. Contact Your Insurer and Fill Out the Paperwork

After you document the damage, contact your insurance company and let them know you’ve suffered water-related damages. They’ll likely have you fill out several forms. Be as accurate as possible.

3. Meet With the Claim Adjuster

Your insurer will send a claim adjuster to your residence to inspect the damage. How quickly this happens is subject to several factors, but in most states, an adjuster is required by law to appear within two weeks. He or she will examine evidence of bursting pipes, faulty appliances and the like.

4. Await Your Verdict

The claim adjuster has two more weeks after his or her visit to make a decision regarding the validity of your claim. If you disagree with the adjuster’s findings or the proposed reimbursement, try negotiating for a fairer settlement.

5. Collect Your Settlement

Once you and your insurer agree on a settlement for your claim, your insurance company should issue you a reimbursement check for the restoration. Be advised that they may not cover all repairs or the replacement of everything destroyed. Read your policy carefully or talk with your agent to gain a firmer understanding of what is and isn’t covered by your policy.

Bursting pipes happen; so do failing water heaters and faulty dishwashers. Follow the water damage claim process step by step, and you may be able to recoup most of your lost property.

Tips To Keep Your Pipes From Freezing

9/24/2020 (Permalink)

Image of a bursting pipe Frozen pipes easily turn into the more serious problem of bursting pipes.

Winters in West Valley City, UT, can be harsh on your home. The cold weather can lead to frozen pipes, and because water expands when it freezes, frozen pipes easily turn into the more serious problem of bursting pipes. Keep everything running smoothly this winter so you can focus on staying warm without having to deal with any unpleasant plumbing surprises.

3 Tips to Avoid Freezing Pipes

  1. Insulate Pipes

One of the best defenses against frozen pipes can be to insulate any plumbing that is exposed to the outdoors. You can do this with a variety of products available for this purpose or even by wrapping or stuffing around them with makeshift materials such as newspaper.

  1. Empty Pipes When Not in Use

Freezing can't become an issue if there is nothing in the plumbing to freeze. Pipes that go to outdoor ponds, swimming pools, or sprinkler systems can be drained before winter weather hits to prevent bursting. Draining pipes can be much safer and better for the environment then using antifreeze and should work just as well.

  1. Take Extra Precautions During Extreme Weather

There are a few special precautions you can take during extremely cold weather to help stop freezing. While these may not be practical for everyday use, they can be useful in a pinch. Some quick or emergency fixes include

  • Letting the tap drip to keep water moving
  • Opening cabinets/cupboards to allow warm air to reach pipes
  • Turning up the thermostat at night

Taking preventative measures against pipe freezing should significantly lower the chances of a pipe bursting, but problems can still occasionally occur, especially in extremely cold weather. If worst comes to worst and you end up with frozen or burst pipes, it can be best to contact a restoration service to help you control any water damage or flooding that may occur. By catching problems early, you can save yourself a lot of hassle.

5 Signs You Have a Hidden Shower Leak

9/22/2020 (Permalink)

Image of a white wall covered with mold Presence of mold can be a sign of a shower leak in West Valley City, UT.

Residential plumbing is essential for the functionality of a house, but it is not uncommon for these systems to require maintenance. Unfortunately, it is not always apparent when corrective action needs to happen, like with a shower or bathtub leak. A water mitigation expert in West Valley City, UT, can provide some pointers on preventative steps to take, but you can never really know when a sudden leak will occur. To ensure that you find hidden leaks before they cause too much damage, consider the following five signs of a shower leak.

5 Signs Of A Shower Leak

1. Presence of Mold or Mildew

Mold and mildew are indeed common in moisture-rich environments. However, if you are consistently finding mold or mildew around the shower faucet or head, then you may have a leak. To inspect, you will need to shut off the water supply and assess the faucets.

2. Peeling or Flaking Paint

Another common sign of water damage from a bathtub leak is peeling or flaking paint. The peeling can suggest a leak behind the wall. The drywall is becoming damp, which is causing the adhesive of the paint to fail.

3. Water Stains

If you have a shower on the second level of your home, then look for water stains on the ceiling of the lower level. The stains may appear grey or brown, depending on the damage.

4. Sounds

When you turn your shower off, do you hear dripping? Continued water noises after the shower is turned off could indicate a leak in the line behind the wall.

5. Loose Tiles

It is not uncommon for a shower pan leak to cause loose tiles around the tub. Water seeps around the drain, causing the subfloor to dampen and swell, which results in the tile breaking away from the floor.

A bathtub leak or shower leak is relatively common, but you do not want to let it fester. If you believe you have a leak, then contact a plumbing or water mitigation expert for help.

4 Plumbing Problems Most People Experience

8/20/2020 (Permalink)

Image of SERVPRO's green drying equipment placed on bathroom floor Bathroom overflow in West Valley City, UT.

When it comes to plumbing, there are numerous issues that can come up. Before your West Valley City, UT, property is subjected to potential water damage or skyrocketing water bills, it's a good idea to get to know the four most common plumbing problems and their warning signs. After all, knowledge is power — even when it comes to a clogged toilet.

The 4 Most Common Commercial Plumbing Problems

  1. A Leaky Faucet

One of the most common issues is a leaky faucet. This may not be one of the more serious problems, but a leaking or dripping faucet is not only incredibly irritating to listen to, but it can also make your building's water bill go through the roof.

  1. Clogged Drains

For those who are experiencing any type of clogged drain, whether it is a clogged toilet or a clogged sink, it is a good idea to contact a professional to come out and inspect it. Many retail drain cleaners can actually end up making the problem worse, so it is wise not to delay in calling the pros.

  1. A Running Toilet

A running toilet can waste a great deal of water per day, making it a minor problem that can quickly become incur major costs. While this is not quite as serious as having a blocked toilet or stopped-up drain, it usually requires need a plumber’s expert advice to fix.

  1. Low Water Pressure

While low water pressure often occurs in older buildings, there is typically a reason why it begins happening. If your property has showers, it might be time for new showerheads, or there could be a hidden leak somewhere in the building. No matter the cause, there is usually a way to restore normal water pressure.

These are just a few of the most common plumbing problems that indicate something more serious might be going on under the surface. Whether you have a faucet in the building that is leaking, a clogged toilet or drain, a sudden drop in water pressure, or constantly running toilets, most issues can be resolved quickly with the help of experienced commercial plumbing specialists.

How To File a Successful Water Damage Claim

6/24/2020 (Permalink)

Image of a pen set on top of insurance claim papers Filing a water damage claim.

Bursting pipes and overflowing washers can expel a lot of water in a short amount of time. When these things happen to your home in West Valley City, UT, you need the services of water cleanup specialists and a successful insurance claim to pay for them. Here are some tips on filing a water damage claim.

3 Tips to Filing a Water Damage Claim


Type of Damage

Homeowner's insurance is designed to protect you in the event of an accident. There are many flooding incidents that are likely to be covered:

  • Broken pipes
  • Overflowing toilets or sinks
  • Broken appliances


While your policy may not pay for a plumber to fix a broken pipe, it probably will cover the cost of repairing the damage the leak causes.


Timing of Event


Bursting pipes are often covered because they are sudden occurrences. Claims for damages resulting from a pipe that has been leaking under your sink or a crumbling and neglected foundation are more likely to be denied. Most insurance providers are hesitant to cover problems that could have been avoided with more diligent attention.


Updates on Policy


It's important to understand what your insurance covers before you need it. Once an incident occurs, it's too late to buy a policy to protect you. Your insurance provider should be able to explain what kind of water damage is covered under your homeowner's policy and what gaps exist. From that point, you can decide if you need extra protection, such as a mold endorsement or a separate flood policy. Always ask questions if you are unsure about what a clause in your policy means. You have the right to know how your home is protected, and the more comprehensive your coverage, the more likely your claim is to be accepted.


There are several factors that influence the success of your insurance claim for damage caused by bursting pipes. Knowing what your policy covers and giving all the pertinent details about the event improve your odds.

The SERVPRO Claims Inventory System

2/26/2020 (Permalink)

Blue carpet in office flooded with water Local office in West Valley City, UT flooded.

Natural disasters affect entire communities, including West Valley City, UT, homeowners, business owners, emergency response personnel and their families, and insurance representatives. For first responders and insurance representatives, these situations are particularly difficult. These professionals often set aside their concerns about home and family to help others who are also trying to recover from disasters. SERVPRO, an emergency cleanup and restoration company, has made the process of filing an insurance claim a little bit easier for agents.

Three Ways the Claims Inventory System Helps

The restoration company has compiled a lot of vital information and created a system that connects agents to the facts and figures they need to complete claims. This claims inventory system helps in three ways:

  • Histories of claims are available through the system with corresponding numbers, comparisons, statistics, and other figures.
  • A database, run through the corporate headquarters, pulls together information from all over the country.
  • A user-friendly Management Dashboard guides the insurance agent through the system, making it easy to locate needed facts and reports.


When an agent has questions about putting claims together after a major disaster, the claims inventory system often provides the key to getting answers. Local access to nationwide answers speeds up the process of completing claims.


The Claims Inventory in Action


As an agent sets out to complete the paperwork for a client's claim, the professional often looks at similar situations. Through the database, the agent can look up related types of claims or search for comparable circumstances in local and national locations. The inventory system also provides comparisons of the costs required to complete repair work, as well as records of response times and obstacles to completing repairs.


Putting Families on Track for Full Recovery


When disasters affect communities such as West Valley City, UT, recovery requires everyone to work together. The faster an agent can complete an insurance claim, the sooner homeowners and the agent can return to other concerns. With SERVPRO's system, individuals and families throughout the entire community benefit.

6 Helpful Hints About Filing a Water Damage Insurance Claim

10/23/2019 (Permalink)

Water damage in hall and living of this West Valley City home.

Insurance claims for water damage are on the rise. In fact, water damage claims are purportedly the second most reported petitions in West Valley City, UT. However, questions often arise when homeowners try to decipher the legal jargon of insurance policy, and many frequently become frustrated over exemptions and exclusions. Here are six hints to help you decode the steps you to take when making a water damage insurance claim.

Do you know how to make a water damage claim?


1. Take pictures of the damaged area immediately after finding the water. Also, continue taking pictures during all stages of cleanup and restoration. If the damage is due to a pipe burst, take pictures of the pipe as well. Offer a copy of all photos to the insurance adjuster.

2. Contact your insurance agent regarding the loss. Ask the agent questions about your coverage, the time limit to file a claim, and deductibles. Request information on repairs, restoration, and how long a claim takes to process.

3. Establish your claim by filling out the claim forms as soon as you receive the papers. Return the completed documents to the insurance company right after you finish the paperwork.

4. Keep a list of damaged and lost items. Include all steps taken to clean or discard major items, if possible. Also, take pictures and keep the photos with the records to substantiate the loss. If receipts are available for destroyed or damaged items, provide copies with your insurance claim.

5. Request receipts and a detailed list of all work done by your water repair and restoration company. Also, ask the team to include a list of all supplies used to clean and sanitize the area.

6. If your family needs to relocate during cleanup and restoration, keep receipts. Extensive records required may include living expenses, replacement clothing, and meal expenditures.

Once your insurance claim has been settled, and the insurance company accepts your submission, a payment is typically sent to cover the terms of the settlement. If the claim is refused, you have the right to contest the refusal and the right to hire an attorney.